Accessibility feedback is a user right. Every person can give feedback on the accessibility of a website or mobile application.
This page describes the feedback process in Finland. If you live elsewhere, check your country’s process. On the EU level, processes are similar because Finnish law is based on EU directives.
You can provide feedback on any accessibility shortcomings you notice.
Even if a service meets legal requirements, you can still report issues outside the legal requirements. However, the service provider is not obligated to act on feedback about issues that are not legally required.
You can also request content in an accessible format if it does not meet accessibility requirements.
If a service claims a disproportionate burden for certain content, you can request clarifications about the reasoning behind that claim.
You can provide feedback on services covered by legal accessibility requirements. For these services, the provider is required to respond.
In practice, most online services and mobile apps of public actors are covered by law. Examples include:
You may also give feedback on services that are not legally required to be accessible. The provider does not have to act on this feedback, but they might improve accessibility if informed of issues.
You should give feedback directly to the service provider.
Do not contact the supervisory authority first; always reach out to the provider before escalating.
Feedback can usually be submitted via an online form or email. The service provider should explain how to provide feedback in their Accessibility Statement, typically located at the bottom of the website.
You can leave feedback with your name or anonymously. Anonymous feedback does not require a reply, but the provider should still consider the accessibility shortcomings reported.
The service provider has two weeks to respond to your feedback.
If you requested content in an accessible format and it cannot be provided, the provider should give you a written explanation.
If you are unsatisfied with the response or receive no reply, you can contact Traficom, the Finnish supervisory authority, to submit a request for clarification or a complaint about accessibility shortcomings.
The Finnish Transport and Communications Agency (Traficom) supervises accessibility laws in Finland.
For detailed instructions on submitting requests or complaints, visit Traficom’s website. You can also find more information on user feedback there.