Accessibility feedback is a user right. Every person has the right to give feedback on the accessibility of a website or a mobile application.
This page details the feedback process in Finland, if you live elsewhere, you might want to check your country's process. On EU level the process should be fairly similar because the Finnish law is based on the EU Directives.
You can provide feedback on any shortcomings you have noticed under accessibility requirements. While you always can give feedback about accessibility outside the legal requirement level, the service provider doesn't have an obligation to act on those shortcomings in accessibility that aren't legally required.
Voit pyytää itsellesi saavutettavassa muodossa sivuston sisältöjä, jotka eivät ole saavutettavuusvaatimusten mukaisia.
You can request for content that does not meet the accessibility requirements in a format that is accessible to you.
If there is a "disproportionate burden" reasoning for some content, you can request clarifications about the justifications for those.
You can provide feedback on the websites and mobile applications to which the legal requirements apply. For these a response is required.
In practice, almost all online services and mobile applications of public actors are covered by the law. Here are some examples:
If you want to, you can always provide accessibility feedback on any website or application, but if the service provider is not mandated by the law, they don't have to do anything about the feedback. There is a chance, though, that accessibility is important to those who don't have legal reqirements. They just might improve the accessibility if they get information that something is not working.
You should provide your feedback directly to the service provider.
Don't reach out to the supervisory authority without first reaching out to the service provider.
You should be able to provide feedback on accessibility either by an online form or email. The service provider should provide instructions for the feedback in their Accessibility Statement. That is usually located at the bottom of the website.
You can leave feedback with your name or anonymously. If you leave feedback anonymously, the service provider doesn't need to respond to the feedback but they should take into account the shortcomings in accessibility that were reported in the feedback.
The service provider has two weeks to respond to your feedback.
If you've requested content in an accessible format, the service provider should provide you with a written certificate, if despite your request, they cannot provide the content in an accessible format.
If you are not satisfied with the response you received, or if you do not receive a reply at all, you can contact The Finnish Transport and Communications Agency Traficom and submit a request for clarification or a complaint about shortcomings in accessibility.
The Finnish Transport and Communications Agency Traficom is the supervisory authority of the accessibility laws in Finland.
Check the official instructions for how to contact Traficom with a request for clarification or a complaint from their website. On the page, you also find more about the topic of user feedback.