In Finland, the Digital Services Act defines who must meet accessibility requirements. The supervisory authority monitors the websites and mobile apps of these operators to ensure compliance.
Monitoring happens every year through both comprehensive and simplified checks.
From January 1, 2025, Traficom supervises matters related to both digital and physical accessibility in Finland.
The supervisory authority also provides guidance and advice. You can contact them with questions about accessibility requirements.
Based on experience, reaching out for advice is recommended; it can help interpret requirements correctly.
If a service does not meet the requirements of the Digital Services Act, you can submit a complaint. However, you should always contact the service provider first. Contact details for this should be available in the service's accessibility statement.
You might consider submitting a complaint if:
You can find information about users' rights and about how to make a complaint on their website.
Some WCAG requirements are open to interpretation, and different people may interpret them differently. In cases of differing interpretations, the supervisory authority has the final decision.
Differences in interpretations don’t mean someone has done anything wrong. If possible, share knowledge about the supervisory authority’s decisions. Accessibility experts can then spread this information within their networks, helping everyone understand the rules better.