An accessibility statement tells users how accessible your website or service is. It helps people understand what works well and what doesn’t, so they can decide how to use your content. It should be easy to find, ideally linked from every page on your site.
A good accessibility statement also shows that you care about your users and that you take accessibility seriously. When you keep the statement up to date, your visitors don’t have to guess whether something will work for them.
Don’t make claims you know aren’t true, and don’t ignore accessibility problems once you’ve listed them. If issues exist, describe when or how you plan to fix them. Include when the statement was created and last updated so readers know how current it is.
Also, check whether your country or region requires an accessibility statement by law; rules vary across places.
Your statement should clearly explain the accessibility of your website or digital content. At a minimum, include:
1. Which standards and rules do you follow[Unhandled node type: linebreak]Explain which accessibility guidelines your site aims to meet.
2. Any known accessibility issues[Unhandled node type: linebreak]If parts of the site don’t meet your accessibility goals, describe what they are.
3. How to get help[Unhandled node type: linebreak]Include contact details so people can report problems or ask for help using your content.
Make sure the statement itself is accessible. Use clear language, headings, and good page layout so everyone can read it easily.
If your site needs to follow the EU Web Accessibility Directive, your accessibility statement must include these things:
An accessibility statement doesn’t just help meet legal requirements; it builds trust with your users. It shows you’re honest about where your site works well and transparent about where improvements are needed. Updated, clear accessibility statements save users time and frustration.
Example accessibility statements